Frequently Asked Questions

RETURNS FAQ

WHAT IS YOUR RETURN POLICY?


We offer 30 days 'No Fuss' money back guarantee ensuring a full refund if our products fail to meet the promised standards. We welcome our customers to try our unbeatable package with 100% money back Guarantee. No obligations, simply return if not satisfied. We include free collection for all mac returns.




HOW DO I RETURN AN ITEM?


If you have decided to return an item, then please contact us. We will advise you on how to repackage the item and will arrange a Parcelforce collection. Simply hand over the package to the Parcelforce driver upon collection.




WHEN WILL I GET MY REFUND?


Once we have received the return we will initiate the refund process within 1 working day. Payment made via Debit/Credit card could take up to 5 working days. PayPal payments could take up to 2 working days.




WHAT ARE YOUR POSTAGE COSTS?


We offer free 24Hrs Express postage to all customers within UK. We also offer free collections for all returns. £20 international postage cost for all EU countries.





WARRANTY FAQS

WHAT IS YOUR RETURN POLICY?


We offer 30 days 'No Fuss' money back guarantee ensuring a full refund if our products fail to meet the promised standards. We welcome our customers to try our unbeatable package with 100% money back Guarantee. No obligations, simply return if not satisfied. We include free collection for all mac returns.




HOW DO I RETURN AN ITEM?


If you have decided to return an item, then please contact us. We will advise you on how to repackage the item and will arrange a Parcelforce collection. Simply hand over the package to the Parcelforce driver upon collection.




WHEN WILL I GET MY REFUND?


Once we have received the return we will initiate the refund process within 1 working day. Payment made via Debit/Credit card could take up to 5 working days. PayPal payments could take up to 2 working days.




WHAT ARE YOUR POSTAGE COSTS?


We offer free 24Hrs Express postage to all customers within UK. We also offer free collections for all returns. £20 international postage cost for all EU countries.





SOFTWARE FAQS

DO I OWN THE SOFTWARE LICENCE(S)?


Yes, we have registered the software with Adobe using the mac’s serial number so if you own the mac you also own the registered software. We will include a list of all the activated Adobe serial numbers.




WILL THE SOFTWARE LICENCE(S) EVER EXPIRE?


The software are fully activated and registered CS6 Version so they will be active permanently.

No monthly or annual subscription fees.

In case you have lost or damaged your hard drive we offer free re-installation service throughout the life time of the Mac.




CAN I TRANSFER THE SOFTWARE LICENCE(S) TO MY NEW MAC?


Unfortunately no as the software are registered using the mac’s serial number and we will have to fill out a transfer for with Adobe.

We do offer Portable Adobe SSD drives if you wish to use the software between multiple host macs.





PRODUCT FAQS

WHAT DOES ‘REFURBISHED’ MEAN?


All our macs are professional refurbished used units that have been repaired, restored or upgraded to the highest standards. Some units may have had new screens and components replaced. For more info please visit our Condition grade section




WHAT IS SO SPECIAL ABOUT YOUR 'ALL IN ONE' PACKAGES


'All in one' solution ensures that all our macs come ready with all the pre-installed software and accessories. (Mouse, keyboards, batteries, DC cables). Ready out of the box in 5 min, just power on and connect to Wifi. ​ ​Our Cost effective and Hassle free package is the perfect solution for design students and freelancers.




WHAT IS YOUR REFURBISHMENT PROCESS?


All refurbished Mac are subjected to a strict testing and configuration process. All internal components including hard drive, RAMs, CPU, GPU, network connections and displays ports are thoroughly tested to ensure a fully functioning mac. 1. All macs are tested several times to make sure that all components are working perfectly. 2. Any Modules that are flagged with issues are replaced with new functioning parts. 3. A fresh copy of Operating Software software is installed including the Software package. 4. Installed software are fully registered, activated and configured. 5. All macs are thoroughly cleaned, inspected and packaged with appropriate accessories.





PAYMENT FAQS

WHAT ARE THE PAYMENT OPTIONS?


We only accept PayPal payments. However you can still pay using a debit/credit card through the Paypal portal at the check out.




ARE MY PAYMENTS INSURED?


All payments via PayPal are protected under PayPal's buyer protection policy. 100% money back guarantees. Paypal Buyer protection




DO YOU OFFER FINANCE PAYMENT OPTIONS?


We do not offer our own finance option however we do accept PayPal credit finance. Please visit Paypal Credit